Shipping policy

Thank you for trusting Shared Soil! Your support means the world to our small business.

Shipping Timeline

Orders are processed and shipped the following Monday from when they were placed. This ensures that packages don’t end up sitting over weekends or holidays at shipping facilities. Please note, however, that processing times can vary! We will always take into account extreme weather and holiday timing to make sure that your plants have the best chance at arriving as healthy and happy as possible.

Shipping Method

Our default shipping method is USPS Priority Mail (2-3 business days). Shipping can be upgraded to USPS Express (1-3 business days) at checkout. 

Shipping Delays & Damage Policy

Should your order experience delays in shipping due to the carrier/shipping company, Shared Soil will not be held liable for damaged plants. We take pride in carefully and meticulously preparing your plants for travel. If the weather in your area is poor, you won’t be home to receive your order when it arrives, or you suspect a holiday may influence shipping, we recommend waiting until a better time. That being said, we are here to help! Please do not hesitate to reach out if you experience any issues with your order. 

We have a 12-hour return policy, which means you have 12 hours after receiving your item to request a return. Be sure to take a video of the unboxing of your order in case there are issues. To be eligible for a return, you must show proof with an unboxing video that the item was damaged upon arrival. Without an unboxing video to prove the order arrived damaged, we will be unable to help. Additionally, if you are requesting a refund, we require that you upgraded your shipping to USPS Express when the order was placed. We are looking to see you took every precaution possible! 

Contact Us:

Feel free to reach out for assistance with any questions! Email us at shared.soil.shop@gmail.com